Terms of Service
& Privacy Policy.

01 — Agreement

Your agreement with Renqore

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and Renqore, operated by Tafadzwa Mandeya ("we", "us", "our"). By accessing or using the Renqore platform — including the web application, API, and any related services — you confirm that you have read, understood, and agree to these Terms in full.

If you do not agree with any part of these Terms, you must not use Renqore. Continued use of the platform after any update to these Terms constitutes acceptance of the revised Terms.

02 — Definitions

Key terms

When used throughout these Terms, the following words carry the meanings defined below.

03 — Eligibility

Who can use Renqore

You may use Renqore if you meet all of the following conditions:

• You are at least 16 years of age.
• You have the legal capacity to enter into a binding agreement in your jurisdiction.
• Your use of the Platform does not violate any applicable laws or regulations.
• You have not previously had an account terminated for a violation of these Terms.

Renqore is currently in a beta phase and is available in the United Kingdom only. Access may be limited or invite-based at our discretion.

04 — Account

Account responsibilities

You are responsible for maintaining the security of your account and for all activity that occurs under it. This applies whether your account uses Google OAuth or an email and password combination.

• Keep your credentials confidential. Do not share your login details with anyone else.
• Notify us immediately if you suspect unauthorised access to your account.
• Ensure the information you provide during registration is accurate and kept up to date.
• You may only hold one account. Creating duplicate accounts is not permitted.

05 — Acceptable Use

What you may and may not do

Renqore is provided for recruitment agencies and hiring teams operating in the United Kingdom. You agree to use it only for lawful purposes and in ways that do not infringe the rights of others.

You must not:

• Use the Platform to submit content that is unlawful, harmful, defamatory, abusive, or offensive.
• Attempt to reverse-engineer, scrape, or otherwise extract data from the Platform in bulk or in an automated fashion without prior written consent.
• Use the Platform in any way that could damage, disable, overburden, or impair its infrastructure or interfere with other users' access.
• Attempt to circumvent quota limits, authentication, or any security measure on the Platform.
• Misrepresent yourself or impersonate any other person or entity.
• Upload content that contains malware, viruses, or any other malicious code.
• Use AI Output for purposes that could cause harm to others, including submitting fabricated information in job applications.

06 — Your Data

Ownership & use of your content

You retain ownership of all Content you submit to the Platform — including client profiles, CVs, and job preferences. By submitting Content, you grant Renqore a limited, non-exclusive licence to store and process that Content solely for the purpose of providing the service to you.

We do not sell, license, or otherwise share your Content with third parties for commercial purposes. Your Content is used only to generate job matching results for you and your organisation.

• CV text is stored in our database and referenced only when evaluating job fit for a client.
• Batch evaluation results — including fit scores, job listings, and reasoning — are stored against each client and accessible to your organisation's members.
• You can delete a client's CV at any time from the client detail view, or remove the client entirely to delete all associated data.

07 — AI-Generated Content

Understanding AI Output

Renqore's responses are generated by a large language model. While we work to make these responses useful and relevant, AI Output is provided for informational purposes only.

• AI Output may contain errors, omissions, or outdated information. We make no warranty as to its accuracy.
• Job listings are retrieved from external sources. Renqore is not responsible for the content, legitimacy, or availability of any listed role.
• Apply links are provided as-is. We do not screen, endorse, or take responsibility for any third-party employer or recruitment platform.
• You are solely responsible for decisions you make based on AI Output or Job Results.

08 — Privacy Policy

Privacy Policy

Your privacy matters. Renqore collects only the information necessary to operate the service. We do not serve advertising, and we do not sell your personal data to third parties under any circumstances.

Data we collect and hold includes:

Account data name, email address, hashed password, and account creation date. Usage data evaluation counts used to enforce organisation-level quotas. No granular analytics are stored. Client data client profiles, CV text, job preferences, and matched job results with fit scores. Organisation data org name, plan, member list with roles, and API key configuration.

All data is stored on a private MongoDB database. Connections are encrypted in transit using TLS. Passwords are hashed using bcrypt before storage — we never store plaintext passwords.

Renqore processes personal data in line with the UK GDPR and the Data Protection Act 2018. We act as a data controller for your account data and as a data processor for the candidate data you upload. For any privacy or data-subject request — including access, rectification, or erasure — contact us through the Platform. If you are not satisfied with our response, you may complain to the Information Commissioner's Office (ICO).

09 — Service Availability

Uptime, quotas & limitations

Renqore is a beta service. We do not guarantee uninterrupted availability, and the Platform may be taken offline for maintenance, updates, or at our sole discretion at any time.

• Daily evaluation quotas apply per organisation. These exist to ensure fair access for all organisations during the beta period.
• Batch sizes are limited by your organisation's plan. Clients within a batch are evaluated sequentially; partial runs occur when quota is insufficient.
• We reserve the right to adjust quota limits, features, or access tiers at any time without prior notice.
• Service interruptions due to upstream provider outages (e.g. the AI model provider) are outside our control and do not constitute a breach of these Terms.

10 — Disclaimer & Liability

Limits of our responsibility

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by applicable law, Renqore and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use the Platform.
• Any errors or inaccuracies in AI Output or Job Results.
• Unauthorised access to your account or data.
• Any third-party content, job listings, or links accessed via the Platform.
• Loss of data resulting from account deletion, whether initiated by you or by us under these Terms.

In jurisdictions where limitations of liability are not permitted, our liability is limited to the maximum extent allowed by law.

11 — Termination

Ending your account

Either party may end the relationship at any time.

By you: You may stop using the Platform at any time. Client data, CVs, and job results can be removed from the dashboard by admins. To request full deletion of your personal account and associated data, contact us through the Platform.

By us: We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms, misused the Platform, or acted in a way that harms other users or the integrity of the service. We will endeavour to provide notice where practical, but are not obligated to do so.

12 — Changes to Terms

How we update these Terms

We may update these Terms at any time. When we do, the effective date at the top of this page will be revised. For material changes, we will endeavour to provide notice via the Platform.

Your continued use of Renqore after any update constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Platform and may delete your account.

13 — Contact

Questions & concerns

If you have questions about these Terms, wish to report a violation, or would like to request data deletion outside of the self-serve flow, you can reach us via the channels below.

These Terms are governed by the laws of England and Wales. Any disputes arising from your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.